Concerns and Complaints
St Catherine's Catholic Primary School recognises that at times things can go wrong. This guidance will help you understand how to resolve concerns you may have about your child’s education.
The school has procedures for dealing with concerns or complaints and we value any feedback about our services, including compliments and suggestions. If you are concerned about any aspect of your child’s education, you should contact the headteacher at the school.
The school’s governing body has overall responsibility for the school and for ensuring the well-being of pupils and that all pupils receive an appropriate and high standard of education.
The headteacher is responsible for making decisions on a daily basis about the school’s internal management and organisation. So you should contact the school if you are concerned about an issue such as:
• your child’s academic progress
• special education needs provision
• your child’s welfare
• bullying
• something that has happened in school.
How do I complain to the school?
First, we hope you will speak to the relevant member of staff as soon as you have a concern. This will probably be the class teacher.
This informal approach is nearly always the quickest and most effective way of resolving your concerns.
If you feel that your concern has not been resolved, then it is important to speak to or write to the headteacher who will look into your concern.
If you are unhappy with the headteacher’s response you should write with your complaint to the Chair of Governors/Clerk to the Governing Body at the school address. Mark your envelope ‘FOR IMMEDIATE ATTENTION’.
Please click here to view our Concerns and Complaints Policy.